Customer Support Specialist | Sales Representative
Sultan Kudarat
Results-driven BPO professional with over 5+ years of experience across customer service, healthcare support, sales, and virtual assistance. Proven ability to manage high-volume inbound and outbound communication channels including voice, email, and chat while consistently meeting KPIs such as resolution time, accuracy, and customer satisfaction. Experienced in CRM tools, appointment setting, lead generation, and administrative support in both remote and onsite environments.
Transcom Worldwide Philippines, full_time
Sep 2024 to Mar 2026
Managed healthcare provider credentialing and documentation, ensuring compliance with internal standards and regulatory requirements. Handled high-volume email and chat support while maintaining accurate and updated CRM records. Resolved provider and customer inquiries efficiently, escalating urgent or complex cases when necessary to ensure timely resolution. Maintained service quality metrics including accuracy, response time, and case handling standards.
Flatworld Solutions Philippines, full_time
Jul 2023 to Nov 2024
Contacted and engaged qualified insurance prospects through outbound sales campaigns. Assisted clients with application processing, product explanations, and enrollment procedures. Consistently met and exceeded sales targets through consultative selling techniques. Recognized as Top Sales Agent for performance, conversion rate, and client handling excellence.
B Company (AUB | Moerie Beauty), part_time
May 2023 to Jul 2023
Conducted outbound calls for product promotion, lead generation, and customer engagement campaigns. Scheduled appointments with qualified leads and business owners, ensuring proper follow-up and conversion tracking. Managed calendars, follow-ups, and administrative support tasks for sales operations. Supported marketing and sales initiatives through data entry, CRM updates, and client communication.
Sutherland Global Services, full_time
Feb 2021 to May 2022
Handled high-volume inbound calls related to reservations, billing inquiries, and customer account concerns. Managed booking modifications, cancellations, and itinerary changes with accuracy and efficiency. Ensured timely resolution of customer issues while maintaining service quality and SLA compliance. Supported customer satisfaction through clear communication and effective problem resolution.
Sutherland Global Services, full_time
Nov 2018 to Apr 2020
Processed account updates, service requests, and backend administrative tasks with high accuracy. Supported customers through billing and reservation-related concerns via back-office operations. Ensured data integrity and compliance with company procedures in all processed transactions. Assisted in maintaining operational efficiency through timely and accurate case handling.