Admin | Data Entry | Finance Payroll | Ops | Scheduler | CSR
Camarines Sur, Nabua, Philippines
Hi, I’m Judy Ann, a Remote Operations & Administrative Specialist with 7 years of professional experience, 6 of them working remotely with clients in the US, Australia, Dubai, Norway, and France. I’m the person business owners hand their day-to-day to when they’re tired of being buried in admin and want it handled properly. I manage calendars, inboxes, and travel, and I handle lead generation, appointment setting, CRM management, client coordination, scheduling, customer support, and administrative and executive support. I also bring a strong operations background, including data entry, expense tracking, payroll support, and finances. I’ve supported clients and companies across different countries and industries, from global brands to electrical to real estate to professional services. I know what I’m good at, and I’m confident in the work I do. I’m reliable, detail-oriented, I learn fast, and I follow through. I started my career in customer service with no VA experience, and I’ve taught myself the tools I needed along the way. I earn strong client reviews by following through on every task, not by being the loudest in the room. I work well across time zones, need minimal to no supervision, and treat confidential information with care. If you want a dependable right hand who keeps your schedule, leads, finances, and operations in order, send me a message. Let’s lighten your workload.
Oliver Labs, full_time
Jun 2025 to Sep 2026
• Sourced and qualified prospects based on detailed client preferences and criteria, helping provide relevant candidates for client consideration. • Reviewed and approved prospect profiles against specific requirements and quality standards, helping maintain consistency throughout the matchmaking process. • Coordinated client and prospect communication, scheduling, introductions, and date logistics while managing multiple active conversations. • Managed restaurant reservations, confirmations, rescheduling, and follow-ups to keep dates organized despite changing schedules and time-sensitive requests. • Maintained accurate CRM records and coordinated information across clients, prospects, and internal teams to keep the process running smoothly.
Equity Track Inc., full_time
Jun 2024 to Jul 2025
• Reviewed and screened property leads against acquisition criteria, researching and organizing key information to help leadership evaluate potential investments. • Analyzed and verified property data, documenting findings clearly to support informed go/no-go acquisition decisions. • Reconciled daily transactions across multiple credit card and bank accounts, keeping expense records accurate across multiple properties. • Matched transactions to the appropriate properties and monitored bank activity and rental payments, supporting accurate financial tracking and reporting. • Prepared bi-weekly payroll using Hubstaff and Deputy timesheets, calculated wages for Paychex processing, and maintained organized payroll records. • Managed financial documentation and confidential employee information while balancing property analysis, expense tracking, and payroll responsibilities in a remote environment.
APEX, full_time
May 2024 to Jul 2024
• Contacted customers regarding overdue accounts and clearly communicated balances, payment requirements, and available options. • Negotiated payment arrangements within established guidelines, helping customers address outstanding balances. • Explained account information and payment options clearly, making it easier for customers to understand their obligations. • Documented collection activities, payment commitments, and follow-ups in the company database to maintain accurate account histories. • Handled sensitive financial information professionally while maintaining accurate and confidential customer records.
Direct Client, full_time
Jun 2023 to Feb 2024
• Processed payroll and maintained cost reports, supporting accurate employee compensation and financial tracking. • Recorded and updated daily financial transactions in spreadsheets, keeping financial information current and organized. • Reviewed financial records during month-end activities, helping maintain accurate and complete reporting. • Organized financial documentation and supporting records, making information easier to retrieve for reporting and administrative needs. • Supported day-to-day financial operations by maintaining accurate records and completing time-sensitive administrative tasks.
Prime Time Electricians, full_time
Mar 2023 to May 2023
• Responded to customer inquiries and provided information about company services, supporting the sales process and customer experience. • Managed calendars and scheduled meetings, keeping client appointments and daily activities organized. • Handled personal and business administrative requests, helping reduce the day-to-day workload for the client. • Supported digital design and business material preparation, helping maintain professional company communications. • Managed multiple administrative priorities while working remotely and adapting to changing client needs.
Direct Client, full_time
Dec 2020 to Mar 2023
• Managed calendars, appointments, inboxes, and client requests, keeping daily administrative activities organized and on schedule. • Coordinated travel arrangements and itineraries, ensuring clients had clear and accessible travel information. • Monitored incoming requests and follow-ups, helping keep important tasks from being overlooked. • Communicated with clients and service providers regarding appointments, schedules, and administrative requirements. • Managed competing priorities across multiple clients while working independently in a remote environment.
Sutherland Global Services, full_time
Jun 2019 to Aug 2021
McAfee — Sales & Retention ((January 2020 to August 2020) • Identified customer needs and recommended relevant products and services, supporting sales and retention objectives. • Processed upgrades, downgrades, payments, and refunds while resolving customer account requests accurately. • Provided basic technical troubleshooting and documented customer interactions in CRM systems. Amazon - (November 2019 - December 2019) • Resolved customer concerns involving orders, replacements, refunds, delivery tracking, and escalations. • Investigated order-related issues and updated CRM records with accurate customer and order information. AT&T ((June 2019 – November 2019)) • Resolved product, service, billing, and account inquiries while processing payments, upgrades, and downgrades. • Provided basic technical troubleshooting and maintained accurate CRM records while protecting customer information. ESPN+ — Part-Time • Handled subscription-related customer calls and resolved account and service inquiries. • Provided basic technical troubleshooting and documented customer interactions accurately.