Aspiring Social Media Manager | Content Engagement Support
Philippines
I am a beginner Social Media Manager who is eager to learn and grow. I help with basic tasks such as planning posts, writing captions, creating simple designs, and scheduling content. I am creative, reliable, and open to learning. I bring fresh ideas, a positive attitude, and consistent support to help keep social media pages active.
IQORPH , full_time
Feb 2024 to Jan 2026
Handled inbound and outbound customer inquiries through phone, chat, and email while providing accurate information and effective solutions. Assisted customers with account concerns, billing issues, product questions, and service requests while maintaining a professional and empathetic approach. Ensured customer satisfaction by resolving issues efficiently, following company policies, and meeting performance metrics such as call handling time and quality standards. Consistently contributed to positive customer experiences, improved issue resolution, and supported team goals through reliability and strong communication skills.