Executive Assistant | Customer Specialist
Bulacan
I have over 5 years working in BPO industry. I spent years investing my time mastering problem solving and building strong communication. Getting to interact with different types of people makes me excited and these taught me a lot of valuable skills. I've worked as Customer Specialist then later progressed joining Training Operations and take on leadership roles. I always make sure to think outside the box to provide efficient resolution. I am someone who takes ownership at work and I will do the right thing everyday.
Concentrix, full_time
Oct 2020 to Dec 2020
- Setting goal to the team and setting expectations - Coaching each member weekly and track progress - Provide end of day report to management - Resolving disputes and prioritize accountability
Concentrix, full_time
Sep 2020 to Oct 2020
- Facilitate training session - Report weekly progress to management - Conduct coaching to each member - Evaluate training outcome
Concentrix, full_time
Jun 2016 to Dec 2020
- Handle multiple chats - Subject Matter Expert - Taking escalations