Zyra A.

Customer Service Support

Metro Manila

Overview

I was part of a BPO company where I handled Health Insurance account mainly responsible for inbound calls from customers. Verify benefits and coverage under their plans and managing eligibility and COB letters.

Skills and Tools

• Benefits Verification
• EMR/EHR Systems
• Epic
• Patient Scheduling
• Insurance Verification
• HIPAA Compliance

Work History

• Admin/ Catering Staff

  Shindig Catering , freelance

  Jan 2023 to Present

  Responsible in handling customer queries and setting up appointment for those who would like to get a complete catering setup. This is a family business

• Healthcare Concierge

  IBM Daksh/ Concentrix, full_time

  Jan 2015 to Jul 2022

  Handles both inbound and outbound calls from members regarding their insurance coverage, benefits and out of pockets

• Customer Care Specialist

  IBM Daksh, full_time

  Nov 2010 to Sep 2014

  Customer support for printers and copiers for North America users