Ma C.

US Healthcare Admin | Insurance Verification Patient Scheduling

Metro Manila

Overview

Dedicated and detail-oriented professional with over 3 years of experience in the BPO industry, including healthcare support and customer service. Experienced in insurance verification, benefits and eligibility checks, authorization status review, claims interpretation, patient appointment scheduling, billing inquiries, and customer support. Skilled in multitasking, data management, client communication, and maintaining HIPAA and PHI compliance. Eager to leverage strong organizational and administrative skills in a Virtual Assistant role.

Skills and Tools

• Medical Billing
• Insurance Verification
• Benefits Verification
• ICD-10 Coding
• HIPAA Compliance
• EMR/EHR Systems
• Epic
• Patient Scheduling
• Prior Authorization
• Patient Communication
• Patient Follow-up
• Healthcare Administration
• Medical Terminology
• Pharmacy Technician

Work History

• Front Desk Representative

  R1RCM, full_time

  Sep 2025 to Oct 2026

  Pre-registered patients in Epic for upcoming appointments and procedures across Surgery, Radiology, Infusion, Labor & Delivery, Physical Therapy, Occupational Therapy, and other Rehabilitation Services. Performed insurance eligibility and benefits verification for radiology services. Scheduled patient appointments for Labor & Delivery services. Maintained strict HIPAA and PHI compliance when handling confidential patient information.

• Healthcare Advocate

  Optum Global Solutions, full_time

  Jun 2024 to May 2025

  ▪Benefits and eligibility review ▪Claims review ▪Prior-Authorization Review ▪Coordination of Benefits ▪Reviewed patient coverage, copayment, deductibles, coinsurance, and authorization requirement. ▪Maintained strict HIPAA and PHI compliance when handling confidential patient information.