Executive Assistant, National Dispatcher, real estate, e-commerce
Philippines
I have several years of experience in administrative support, customer service, and operations across industries such as real estate, construction, solar, electrical, and HVAC. I’ve worked as a transaction coordinator, customer support specialist, and virtual assistant, managing calendars, coordinating vendors, handling CRM updates, processing documents, invoicing, and maintaining clear communication with clients and teams. I regularly handle inbound and outbound calls, assist with scheduling jobs, follow up with customers, and support electrical and HVAC workflows including work orders, quotes, rebate paperwork, and installation coordination. My key skills include organization, multitasking, CRM management, inbox and calendar management, customer communication, and workflow coordination. What makes me stand out is my proactive approach — I don’t just complete tasks, I anticipate needs, solve problems quickly, and make sure nothing falls through the cracks. I bring reliability, strong communication, and a process driven mindset that helps clients stay organized, improve customer experience, and keep operations running smoothly.
Smith and Long, freelance
Feb 2025 to Feb 2026
Highly organized and detail-oriented professional with experience in coordinating field operations, managing billing and administrative processes, and supporting client communications. Proficient in Acumatica, SmartSheet, Microsoft Office Suite, and multiple client portals. Skilled in creating and verifying work orders and subcontractor invoices, dispatching technicians, generating quotations, and securing client approvals to ensure accurate revenue tracking. Adept at managing CRM systems, streamlining workflows, and maintaining efficient communication between internal teams and clients. Recognized for reliability, proactive problem-solving, and improving operational efficiency in fast-paced environments.
Aaron, freelance
Sep 2023 to Dec 2024
Supported the marketing team in executing multi-channel campaigns across social media and email platforms. Collaborated with creative teams to develop engaging content, including blog posts and social media updates. Managed social media accounts by scheduling posts, engaging with audiences, and tracking performance analytics using ClickUp. Assisted in coordinating events such as product launches and promotional activities to ensure smooth execution. Leveraged tools like ChatGPT-4 and ClickUp to analyze SEO performance, monitor traffic, and deliver data-driven insights. Provided administrative support, including calendar management, meeting coordination, and report preparation, while demonstrating strong organizational skills in a fast-paced, cross-functional environment.
365 Property Services , freelance
Feb 2020 to Sep 2023
Managed executive calendars, meetings, and travel arrangements using Calendly and internal tools to ensure priorities and deadlines were met. Organized webinars, virtual meetings, and training sessions via Zoom and Vimeo. Streamlined communication processes, maintained office policies, and developed efficient filing systems. Drafted and distributed professional emails and reports with strong attention to detail. Served as the primary liaison for internal and external stakeholders, coordinating closely with senior executives. Oversaw CRM systems, invoicing, billing follow-ups, and maintained accurate documentation and contact records. Developed SOPs to enhance workflow efficiency, supported social media management on Squarespace and Facebook, and utilized the NOVA App for task and project tracking.
PayPal
Dec 2008 to Feb 2016
Delivered timely, professional customer support via email, chat, and phone, managing both inbound and outbound communications. Resolved payment disputes and chargebacks by coordinating with banks and credit card companies. Addressed complaints across eBay and social media, ensuring accurate documentation and prompt follow-ups. Maintained detailed internal records of technical issues and solutions while sharing customer feedback, feature requests, and insights with Product, Sales, and Marketing teams. Guided customers in utilizing product features to enhance satisfaction, strengthened client relationships, and contributed to continuous service and product improvements.