Owen M.

Virtual Assistant | Customer Service Associate

Albay

Overview

Hi! I'm Owen Manrique Jr. I have 6 years of experience as a Customer Service Representative in the call center industry. I started as a back-office customer associate, handling outbound calls, emails, and chats to resolve customer issues efficiently. I also have 1 year of experience as a Virtual Assistant, working as a claims processor where I verified and processed customer claims with attention to detail and accuracy. I’m known for being reliable, adaptable, and calm under pressure, especially when handling different types of customers. I always focus on providing clear communication and finding the best possible solution. Outside of work, I’m happily married and have a son. In my spare time, I enjoy playing mobile and PC games and hanging out with my friends.

Skills and Tools

• Customer Support
• Chat Support
• Phone Support
• Email Support
• Ticket Management
• Complaint Resolution
• Conflict Resolution
• Call Center Operations
• Technical Support
• Help Desk
• Zendesk
• Customer Success

Work History

• Virtual Assistant

  Rocket Station, full_time

  Feb 2024 to Nov 2025