Operations Manager | QA Professional
Antique, Pandan, Philippines
Operations and Quality Assurance professional with over 6 years of experience in project management, process improvement, and remote operations. Skilled in optimizing workflows, developing SOPs, coordinating cross-functional teams, and delivering high-quality customer service. Strong analytical and problem-solving skills backed by an engineering background.
Remote Creator Management Agency, full_time
Sep 2023 to Aug 2026
- Reported to the CEO and participated in weekly leadership meetings to review team performance, operational issues, and priorities. - Provided C-level executive support by managing inbox communications and coordinating meeting schedules. - Managed daily remote operations and service quality for 40+ remote chat specialists. - Developed and implemented 30+ SOPs, training materials, quality standards to guide training, audits, and coaching. - Reviewed performance data to identify recurring issues and worked with team leads on issue resolution and process improvements. - Coordinated cross-functional teams to resolve operational issues.
Operation & Maintenance Technology Philippines Inc, full_time
Feb 2021 to Aug 2023
- Led project execution of the mechanical scope including Fire Protection, HVAC, Power Piping, and Air Scrubber Systems for a ₱293M building expansion - Coordinated clients, marketing, QA, safety, design, and implementation to make sure that projects met timely completion. - Prepared layouts, schematic diagrams, and equipment schedules for mechanical plans. - Managed project schedules, budgets, and resource allocation. - Handled client inquiries and after-sales support via phone and email.
Romarn's Building Maintenance Services, full_time
Nov 2019 to Jan 2021
- Supervised site operations and manage project resources. - Followed SOPs and monitored schedules until project delivery for client satisfaction.