IT Support Specialist | Hardware, Software Network Support
Benguet
I am an IT professional with hands-on experience in IT support, system administration, hardware and software troubleshooting, and basic network configuration. I have experience supporting users, managing Active Directory accounts and permissions, setting up workstations, troubleshooting Windows and Microsoft Office issues, and assisting with LAN/WAN and network infrastructure operations. I also gained practical experience through my IT internship, where I worked on network monitoring, device configuration, system administration, troubleshooting, documentation, and network auditing. With an academic background in Information Technology majoring in Network and Security, I am continuously developing my technical skills and seeking opportunities where I can contribute to an IT team while further growing my expertise in IT support, networking, and cybersecurity.
Brandlink PH, internship
May 2026 to Aug 2026
As a Junior IT Intern at BrandLink PH, I provided hands-on support in IT operations, network infrastructure, and technical troubleshooting. My responsibilities included PC and site setup, hardware and software troubleshooting, network device configuration and monitoring, system administration, and maintaining IT documentation. I also assisted the IT team with a quarterly network audit, reviewing network infrastructure, ISP connectivity, equipment inventory, routing and segmentation, and potential operational risks. This experience strengthened my practical knowledge of network administration, IT support, and infrastructure monitoring.
New Media Services, full_time
Jun 2023 to Jan 2024
As an IT Support Staff at New Media Services, I provided first-level technical support for hardware, software, and network-related issues in a BPO environment. My responsibilities included workstation setup and maintenance, Windows and Microsoft Office troubleshooting, Active Directory user and account management, password resets and access permissions, and basic network configuration and troubleshooting involving routers, switches, and LAN/WAN connectivity. I also assisted with system updates, backups, antivirus maintenance, network monitoring, and technical documentation to help maintain reliable IT operations and minimize downtime in a 24/7 environment.