Medical Virtual Assistant | Patient/Customer support specialist
Davao del Sur
Detail-oriented Medical Virtual Assistant with 3 years of experience managing patient communication via email, phone, and chat. Skilled in eligibility checks, insurance verification, appointment scheduling, prior authorization, and claims overview. Proficient in documentation across multiple EMR/EHR systems and HIPAA-trained with a strong commitment to accuracy and patient confidentiality.
Optum Global Advantage / United Health Group, full_time
Aug 2023 to Apr 2026
Managed healthcare claims, appeals, and benefits coordination in compliance with US healthcare policies and procedures Conducted insurance verification, eligibility checks, and prior authorization support Handled high volumes of inbound calls, addressing patient and provider inquiries with professionalism and empathy Coordinated appointment-related concerns and assisted with administrative healthcare workflows Maintained accurate and detailed documentation of patient interactions within internal systems Supported EHR-related tasks and records management, ensuring data accuracy and confidentiality Assisted patients with claim status, coverage explanations, and billing concerns Collaborated with healthcare providers and internal teams to resolve issues efficiently Trained and mentored new hires on healthcare systems, workflows, and customer service standards Contributed to process improvements that enhanced operational efficiency and service delivery