Customer Support Representative | Empathetic Service | Detail-Oriented
Palawan
I am a dedicated Customer Support Representative with over 2 years of experience in the hospitality and entertainment industry, specializing in delivering exceptional client care in fast-paced, high-pressure environments. I excel in ticket management and email support, ensuring timely resolutions and clear communication that builds trust with clients. What sets me apart is my ability to combine empathy, professionalism, and efficiency — consistently turning challenges into positive outcomes while maintaining high levels of customer satisfaction. I am also skilled in collaboration with cross-functional teams, ensuring seamless coordination to resolve complex cases. My goal is to provide reliable, detail-oriented support that helps businesses strengthen client relationships and streamline operations.
FOUNDEVER Phlippines, full_time
Dec 2023 to Sep 2025
Handled inbound and outbound calls to assist customers with inquiries, account issues, and service requests. Resolved technical and billing concerns with efficiency and professionalism. Managed ticket-based support, ensuring timely documentation and follow-up through CRM tools. Delivered empathetic communication to de-escalate conflicts and maintain customer satisfaction. Collaborated with cross-functional teams to resolve escalated cases and improve service workflows. Achievements: Maintained high customer satisfaction scores, consistently exceeding performance targets. Recognized for call quality and adherence to company standards. Improved first-call resolution rates by applying problem-solving and active listening skills. Trained and mentored new hires, helping them adapt to company processes and customer service best practices. Contributed to team efficiency by sharing insights and strategies that reduced handling time.