Customer Experience Specialist | Technical Support | CRM Expert
Bulacan, Norzagaray, Philippines
I’m a Customer Support Specialist with over 10 years of experience supporting US-based customers across healthcare, financial services, insurance, and telecommunications. Throughout my career, I've provided support through phone, email, and chat while resolving technical issues, account concerns, billing inquiries, and escalations. I’m experienced using Zendesk, Salesforce, Five9, Slack, Google Workspace, and other CRM tools to deliver efficient and empathetic customer service. I enjoy helping customers solve problems and explaining complex information in a simple, easy-to-understand way. I'm organized, detail-oriented, and comfortable working in fast-paced remote environments while managing multiple priorities. I take pride in building trust with customers, maintaining accurate documentation, and collaborating with teammates to ensure every issue is resolved as smoothly as possible. I'm looking for a long-term opportunity where I can continue growing my customer support career, contribute to a positive team culture, and provide excellent service that makes a real difference for customers.
VERTO Network Solutions, full_time
Mar 2024 to Jun 2026
Supported medication orders, account inquiries, and order status. Assisted customers through phone and email. Maintained accurate CRM documentation. Resolved escalations and coordinated with internal teams.
TaskUs, full_time
Aug 2022 to Feb 2024
Supported customers with savings accounts and loan inquiries. Used Zendesk to manage customer tickets. Resolved account issues and escalations. Maintained excellent attendance and was recognized as a Top Performer.