IT Support
Bulacan
To obtain a challenging position in the IT field where I can utilize my technical skills, problem-solving abilities and passion for technology to support business operation and grow professionally.
Oceanic Containers Lines, full_time
Dec 2015 to Present
Provided first-line technical support to users via phone, email, and in-person assistance Diagnosed and resolved hardware, software, and network issues in a timely manner Installed, configured, and maintained computers, printers, and other IT equipment Managed user accounts, permissions, and password resets (Active Directory or similar systems) Monitored system performance and ensured uptime of critical systems Assisted in software deployment, updates, and patch management Maintained accurate documentation of issues, solutions, and IT assets Escalated complex technical issues to higher-level support when necessary Supported remote users using remote desktop tools Ensured compliance with company IT policies and security standards