General Administrative Virtual Assistant | Customer Support
Nueva Ecija
Administrative support professional with a strong background in the BPO industry, including experience in customer service, travel coordination, schedule management, and record maintenance. My experience in fast-paced environments has strengthened my communication, organization, problem-solving, and multitasking skills. I provide support in: • Administrative Support — email and calendar management, data entry, and file organization • Customer Support — handling inquiries and delivering excellent client service • Travel Coordination and Scheduling — booking support, itinerary management, and schedule coordination • Research and Documentation – gathering information and preparing reports I am proficient in Google Workspace, Microsoft Office, and Canva, and I continuously expand my skills by learning tools such as Trello, Notion, and Asana. Known for my strong work ethic, adaptability, and attention to detail, I help business owners stay organized, improve efficiency, and focus on growth. My goal is to become a dependable right-hand support professional who handles the details behind the scenes so clients can focus on their priorities and business success. If you’re looking for a reliable General Virtual Assistant, Administrative Support Specialist, or Customer Support Professional, I’d be happy to connect.
Teleperformance Philippines, full_time
Nov 2021 to Mar 2025
● Managed 70+ travel bookings per week, including domestic and international flight, hotel, and car rental bookings using Worldspan GDS platforms while ensuring reservation accuracy and compliance with company policies. ● Served as a Subject Matter Expert by providing process guidance, coaching teammates, resolving complex customer issues, and sharing best practices to improve team performance. ● Resolved escalated customer concerns through effective communication and critical thinking while maintaining a high level of customer satisfaction.
Concentrix CVG Philippines, Inc., full_time
Feb 2020 to Jul 2021
● Assisted 30-50 customers daily through phone, chat, and email by resolving inquiries, processing requests, and providing accurate information. ● Maintained detailed customer records and documented interactions in systems to ensure efficient case tracking and follow-up. ● Managed high-volume customer interactions while adhering to standard operating procedures and quality service standards.
Anson's at Home, full_time
May 2016 to Jul 2018
● Processed 80+ invoices monthly while maintaining accurate records. ● Managed accounts payable and receivable, ensuring timely collections and payment processing. ● Coordinated with 20+ vendors regarding invoices, payment schedules, and account reconciliation.