Shemariah B.

Virtual Assistant | Customer Support

Cavite

Overview

I am an aspiring Virtual Assistant with experience in customer service, technical support, and ticket management. I have skills in handling customer inquiries, email support, data entry, and administrative tasks. I am organized, detail-oriented, reliable, and willing to learn new tools and skills. I am looking for an opportunity to grow as a Virtual Assistant and provide quality support to help clients manage their daily tasks and business operations.

Skills and Tools

• Email Management
• Data Entry
• Inbox Zero
• Calendar Management
• Google Calendar
• Google Workspace
• Document Management
• Slack
• Google Meet
• Google Drive
• Microsoft 365
• Internet Research
• Jira
• File Organization

Work History

• Case Management Specialist

  Actionlabs, full_time

  Apr 2025 to Jan 2026

  Main responsibilities: - Help customers regarding their policy concerns. - Provide customer supoort through email and calls. - Assist customers when there's a technical issue on their application. - Creates JIRA ticket for proper handling. - Used FreshDesk as our ticketing/CRM tool.

• Service Desk

  Novare Technologies, full_time

  Jun 2024 to Dec 2024

  Assist customer through email and calls regarding their technical issue such as, network connectivity, account, password reset etc.