Technical Operations Analyst | CSR
Surigao del Sur, Carrascal, Philippines
With over a decade of experience in customer service and technical analysis, I provide high level administrative and operational support. My background includes managing complex technical tickets, coordinating with carriers in the logistics industry, and utilizing various digital platforms for efficiency. In addition to my technical skills in SQL and Jira, I hold a Bachelor of Science in Nursing, which has equipped me with a disciplined, detail-oriented approach to every task. I am a dedicated professional fluent in English and Filipino, committed to delivering high-quality results from my specialized remote home office
Qualfon, full_time
Aug 2022 to Feb 2026
As an experienced IT Application Support and Carrier Analyst, I have developed a strong technical foundation in system monitoring and data analysis using tools such as SQL, Jira, and Kibana. Throughout my tenure at Qualfon Philippines, I successfully transitioned from a Customer Service Representative role to technical operations, where I managed carrier related workflows and coordinated complex tasks using Jira and Microsoft Office. My background includes a Bachelor of Science in Nursing, which has contributed to my detail oriented approach in high pressure environments. I am recognized for my professional reliability and my ability to adapt technical skills across different industries, including logistics and technical support.
Qualfon, full_time
Feb 2013 to Aug 2022
During my 9 year tenure as a Customer Service Representative at Qualfon Philippines, I focused on providing high-quality support and resolving complex inquiries within a fast-paced environment. I was responsible for maintaining professional communication standards while navigating various digital platforms to assist customers efficiently. My role required strong administrative coordination and the ability to work effectively from a dedicated, quiet home workspace to ensure focused service delivery. Through this experience, I developed significant proficiency in regional digital marketplaces and a disciplined approach to task management that prepared me for my eventual transition into technical analysis.