E-commerce Virtual Assistant | Technical Customer Support Specialist
Leyte
E-commerce Virtual Assistant with over 3 years of corporate experience in IT service desk operations and customer support. Backed by structured training in digital marketing and Shopify store management. I use a strategic, chess-inspired approach to solve problems—always looking a few steps ahead to fix technical glitches and keep daily store operations running smoothly. Reliable in managing data accuracy, handling multi-channel customer requests, and providing basic video and image editing for digital workspaces. TECHNICAL & E-COMMERCE SKILLS ● E-commerce Platform: Shopify (Dashboard Navigation, Product Listing, Order Management) ● Customer Support Operations: Multi-channel Support (Phone, Email, Live Chat), Multi-chat Concurrency (up to 3 simultaneous sessions), Quality Assurance (QA) Compliance ● Logistics & Admin: End-to-end Order Fulfillment, Inventory Tracking, Returns & Refund Processing ● Tech & Support Tools: Remote Assistance & Diagnostic Troubleshooting, Basic Video & Photo Editing, PC Hardware Servicing
Accenture , full_time
Aug 2022 to Jan 2025
Handled live chat and email support efficiently, resolving around 30 complex technical issues daily and managing up to 3 customer chat sessions at the same time. Assisted hotel managers and staff with urgent backend technical issues, successfully fielding 15–25 support calls per shift using step-by-step remote troubleshooting. Maintained a perfect 100% Quality Assurance (QA) score by following service protocols and solving user issues accurately, earning performance awards for service excellence.
Teleperformance, full_time
Nov 2019 to Jan 2021
Supported customers during busy high-volume periods by handling 50–80 inbound calls per shift regarding orders and billing, while tracking down missing shipments and solving delivery errors. Managed the returns process accurately by issuing shipping labels, processing item replacements, and handling refunds to keep inventory numbers and store data correct.