Operations Professional | Process Improvement | Project Coordination
Cavite
Operations Professional with hands-on, cross-industry experience including operations support for a US-based Christian nonprofit. Skilled in workflow automation, SOP development, project coordination, process improvement, AI-powered workflows, and quality assurance. Built AI-powered automations (Zapier + Google Apps Script) connecting Google Forms, Basecamp, and Google Drive—automating task creation, file renaming, and document routing across three organizational systems. Experienced in coordinating cross-functional workflows, developing SOPs, maintaining operational trackers, and collaborating with remote leadership and distributed teams.
Sight.org, full_time
Dec 2025 to Jul 2026
• Supported daily operations for a US-based Christian nonprofit serving communities in Togo, West Africa; coordinated projects, priorities, and cross-functional communication using Basecamp. • Developed and maintained 4–6 Standard Operating Procedures (SOPs), standardizing workflows across operations and content teams. • Designed and built AI-powered automations (Zapier + Google Apps Script) connecting three organizational systems — Patient Story Workflow, Leadership Reports, and Testimony processing. • Automated the intake pipeline end-to-end: Google Form submissions auto-generated Basecamp tasks for story processing, while Apps Script auto-renamed uploaded photos by respondent name and unique ID and filed them to the correct Google Shared Drive folder. • Conducted grant and foundation research to support fundraising initiatives; built and maintained operational trackers and internal knowledge resources. • Managed patient story workflows from intake through publication and coordinated content publishing and social media scheduling across digital platforms
Accenture, full_time
Jun 2024 to Oct 2024
• Performed accounts payable tasks, including processing invoices and validating supplier transactions using ERP systems such as SAP and INFOR M3. • Used bank applications for accounting and treasury operations to ensure accurate and timely payments. • Collaborated with internal teams to optimize procure-to-pay workflows and resolve discrepancies.
Accenture, full_time
Mar 2022 to Jun 2024
• Processed benefit claims for US, APAC, and Middle Eastern clients, reviewing invoices, medical prescriptions, and documents for accuracy and compliance with insurance policies. • Ensured timely claim payments by maintaining adherence to company policies and client agreements. • Analyzed high volumes of data while consistently meeting performance metrics and quality standards.
Dasmariñas Renal Care Center, full_time
Jan 2021 to Jun 2021
• Processed PhilHealth claims for 10–15 patients daily, verifying supporting documentation and assisting patients with benefit requirements and claim-related inquiries.
Bosch Service Solutions, Inc., full_time
Apr 2018 to Jun 2020
• Managed email correspondence, sorting over 100 daily emails and assigning them to appropriate departments for handiing. • Used Oneres to validate attachments and cross-check flight details for accuracy. • Provided customer service support by resolving inuiries promptly and professionally