Customer Service Representative | Admin VA
Davao del Sur, Davao City, Philippines
I am a dependable and detail-oriented professional with experience in customer support and administrative tasks. I have strong communication skills, can manage multiple responsibilities efficiently, and work well independently. I am tech-savvy, organized, and committed to delivering accurate and timely results. What makes me stand out is my initiative and problem-solving mindset. I don’t just complete tasks — I look for ways to improve processes and add value. Clients can rely on me for consistency, professionalism, and dedication. I bring reliability, efficiency, and a strong work ethic to every project I handle.
It’s All Savvy Ltd , full_time
Feb 2024 to Mar 2026
Assist business clients with inquiries, resolve issues, and demonstrate Savvy Pet CRM features to new and existing partners. Manage Jira, Facebook community, live chat, and email support channels. Handle merchant technical support concerns, including payment processing, chargebacks, and disputes.
Simple Site LLC, freelance
Jun 2023 to Feb 2024
Cold call prospective clients to introduce website design, development, and maintenance services tailored to their needs. Schedule appointments with interested clients and follow up as needed. Maintain accurate, organized, and up-to-date records of client information using CRM systems and databases.
Global Payments Inc., full_time
Nov 2021 to Aug 2023
Receive and respond to technical customer service requests, inquiries, and concerns via inbound calls, email, and chat channels. Troubleshoot and resolve client and merchant issues related to point-of-sale (POS) products, including dial-up and electronic card swipe terminals and other payment processing devices.
Central Payment Co., LLC, full_time
Oct 2019 to Nov 2021
Responds to customer inquiries via inbound calls, email, chat, and ticket systems, adhering to the organization's service standards. Handle basic payment and account requests, such as card activations, payments, and ensure accurate data entry of customer information into client-provided systems and databases.
DoorDash, Inc., full_time
Feb 2018 to Oct 2019
Manage inbound calls, chat, and email channels for partner merchants, customers, and dashers worldwide. Resolve issues ranging from payments and account inquiries to driver concerns and troubleshooting. Ensure accurate data entry into client-provided systems and databases to maintain efficient operations.