Customer Service Representative
Metro Manila, Taguig, Philippines
I’m currently building my career as a Virtual Assistant and expanding my knowledge in e-commerce, Amazon, and online business operations. I’m proficient in Microsoft Office tools and also have experience using Canvas and Figma creating and organizing visual content.
Delgate Logistic, part_time
May 2026 to Present
Maintained accurate ATS records, and workforce reporting data. Managed customer records by updating information and documenting interactions in the CRM system. Maintained confidentiality of customer information and company data. Processed orders, refunds, cancellations, and account updates with attention to detail and accuracy. Responded promptly to customer inquiries, resolved complaints, and provided accurate information about products and services.
Cambodia, full_time
Nov 2025 to Mar 2026
Supported internal coordination to ensure smooth workflow and task completion. Ensured compliance with company policies and service-level agreements. Monitored sales of each member. Provided administrative and clerical support to daily office operations.
New Oriental Limited Game, full_time
Sep 2024 to Oct 2025
Supported day-to-day operational activities and customer-facing services. Assisted with process monitoring and issue resolution. Ensured adherence to operational guidelines and service standards.
Taifenng Group Company, full_time
Jul 2022 to Aug 2024
Led and supervised a customer service team handling full-cycle processes. Monitored team performance, quality assurance, and KPI achievement Conducted. Coaching, training, and performance feedback sessions Coordinated with management to improve workflows and customer satisfaction. Ensured compliance with company policies and service-level agreements.