Virtual Assistant | Ticketing Agent
Bulacan
I worked as a Ticketing Agent at AirAsia Travel and Service Center, where I assisted customers with travel bookings, handled inquiries, and delivered excellent customer service. For the past six years, I have been managing our e-commerce business, overseeing daily operations, customer support, order processing, and administrative tasks. I am highly organized, dependable, and eager to learn new tools. I enjoy helping customers and ensuring that tasks are completed accurately and efficiently. I have developed strong communication, organization, and problem-solving skills that I believe would make me a valuable addition to your team.
J&R Trends, freelance
May 2020 to Present
• Manage daily operations, including customer service, order processing, and shipment coordination. • Respond promptly and professionally to customer inquiries through online communication channels. • Process customer orders and verify order details to help ensure accurate fulfillment. • Create shipping waybills and monitor deliveries from dispatch through completion. • Update customers regarding order status, shipping concerns, and delivery progress. • Maintain organized customer, sales, and order records. • Resolve order-related concerns while maintaining positive customer relationships. • Perform administrative tasks to support efficient day-to-day business operations.
Travelpros Inc., full_time
Jul 2018 to Aug 2020
• Assisted clients with flight reservations, booking changes, and general travel inquiries. • Provided customer support through email, chat, and direct client communication. • Prepared billing documents and invoices while maintaining accurate transaction records. • Explained flight schedules, fares, booking requirements, and applicable travel policies. • Addressed booking concerns and coordinated appropriate solutions for customers. • Maintained accurate client information and booking documentation.