Cyra M.

E-commerce Virtual Assistant

Davao del Sur

Overview

Dispute & chargeback management End-to-end case handling across PayPal, Stripe, Adyen, Airwallex, OceanPayment Customer service & email support VK Mail, Happyfox — handling escalations, refund requests, and buyer concerns Order management Mabang ERP + Toongtool integrated with Shopify across multiple product stores Logistics tracking DHL, FedEx, USPS via 17track — monitoring shipments and resolving delivery disputes

Skills and Tools

• Order Management
• Order Fulfillment
• Shopify
• Product Listings
• Inventory Management
• Product Descriptions

Work History

• E-commerce VA

  Yuexing Technology limited, full_time

  Sep 2023 to May 2026

• Office Data Encoder

  Ulticon Builders Incorporated, full_time

  Feb 2021 to May 2023