Customer Service Admin Support | Remote-Ready Virtual Assistant |
Metro Manila
I have over seven years of experience in customer service, support, and administrative work. Most of my background is from healthcare, where I handled customers, appointments, records, follow-ups, and coordination with different departments. I also have remote experience with an Italian e-learning company, where I used tools like Intercom, WhatsApp, and CRM systems. Over the years, I've become comfortable with different software and working independently. Overall, my experience has taught me how to communicate well, stay organized, solve problems, and most importantly, take ownership of my work.
Easypeasyfluent, full_time
Oct 2025 to Jun 2026
Managed 80–100+ daily customer inquiries, maintaining a 95%+ satisfaction rate and reducing response time by 20%. • Assisted users with account, scheduling, and platform-related concerns, enhancing customer experience through effective support. • Troubleshot technical issues and documented replication steps and issue summaries for escalation, facilitating quicker resolutions by technical teams. • Maintained high customer satisfaction through empathetic, professional, and solution-focused communication
Ma. Trinity Diagnostic Center, full_time
Sep 2016 to Sep 2025
Managed front-desk operations, providing professional assistance to walk-in clients. • Maintained clear communication with staff and clients in a fast-paced environment. • Coordinated mobile medical operations, facilitating smooth field workflows. • Performed data entry and assisted with billing and administrative tasks. • Ensured clear communication with staff and clients, enhancing service delivery in a fast-paced environment