Expert CSR/TSR BPO agent
Metro Manila
I have more than 10 years experience in working in BPO companies as CSR/TSR. Used several CRM tools like Salesforce, Zendesk, Sabre ticketing and Okta. And now currently working as a scheduler for a Banking account
Concentrix, full_time
Oct 2023 to Present
Streamline scheduling processes and optimized workforce allocation, resulting in improved productivity and service levels.
Concentrix Philippines, full_time
Feb 2020 to Oct 2023
Provided Tier 2 technical support for an education account, ensuring timely resolution of escalated issues.
RMS collect Philippines (an iQor Company), full_time
Aug 2019 to Feb 2020
Provided customer support for internet and satellite TV connectivity, delivering timely and effective solution
Virtualists Business Solutions, full_time
Feb 2019 to Jul 2019
Managed hotel reservations, including handling booking issues, securing complimentary upgrades, processing rebooking, and facilitating refunds.