General Virtual Assistant | Mental Health | Healthcare Administration
Batangas
Results-driven Mental Health Professional, HR Supervisor, and Medical Virtual Assistant with proven expertise in people management, healthcare support, and operational coordination. Strong background in recruitment, employee relations, onboarding, and performance oversight combined with hands-on experience in medical administration, patient communication, and documentation management. Brings exceptional emotional intelligence, confidentiality, and process accuracy in fast-paced, high responsibility environments. Trusted to handle sensitive information, streamline workflows, and support both people and operations at a high level with minimal supervision
MedVA, full_time
Jun 2025 to Dec 2025
Managed front desk operations, including answering calls, scheduling, insurance verification, prior authorization and confirming patient appointments in a dental/healthcare setting. Maintained accurate patient records using Cloud9 EMR, ensuring data integrity and timely documentation. Assisted with basic marketing efforts by creating social media content, updating online listings, and supporting promotional campaigns. Collaborated with clients and internal teams to deliver a seamless and positive patient experience.
Sanctum Homeare Inc., full_time
Dec 2020 to Apr 2024
Awarded Employee of the Year & Leadership Award (2022) for optimizing patient flow, streamlining documentation, and improving cross-functional efficiency. Managed the full cycle of human resources functions, including recruitment, onboarding, training, performance management, and employee relations Managed high-volume scheduling, patient intake, and follow-ups with 100% on-time documentation and zero missed appointments. Handled sensitive client communications via phone, email, and video—ensuring timely, professional, and patient-centered service. Supervised daily clinical and admin and inter-departmental operations, resolved workflow bottlenecks, and maintained seamless support services Supervise administrative operations such as office management, procurement, and facility maintenance
YCP Group of Companies, full_time
Feb 2019 to Aug 2020
Supervised and led a team of HR professionals, providing guidance, support, and mentorship. Orchestrated process and communications meetings, ensuring alignment between team members and optimizing workflow efficiency
SELF Enhancement For Life Inc, full_time
Jun 2018 to Present
Conducted patient assessments and coordinated treatment plans with healthcare teams. Scheduled and triaged patient appointments, ensuring timely care and follow-ups. Delivered individual and group support to improve patient experience and compliance. Led seminars and activities to enhance communication, teamwork, and patient rapport
CIBI Information Inc., full_time
Jan 2018 to Jun 2018
Ensured that client reports on pre-employment screening or other background / character checking performed are accurate, well edited and well presented, that such quality reports are received by clients at the agreed turnaround time and completion date, or at set daily quotas . Ensured the data, information and credentials pertaining to subject applicants or individuals have gone through proper gathering, verification and validation