Email and Chat Support | ECE Contact Centers | 2+ Years
Negros Occidental
Hi! I'm Geraldine, a customer support professional with experience in email and chat support. I'm passionate about delivering excellent customer service by resolving inquiries efficiently while maintaining a friendly and professional approach. I'm highly organized, detail-oriented, and a strong communicator. What sets me apart is my ability to multitask, adapt quickly, and provide accurate, customer-focused solutions. I'm committed to creating a positive customer experience and building lasting relationships through exceptional support.
ECE Contact Centers, full_time
Jul 2022 to Jul 2026
● Provided customer support via email and live chat, handling order concerns, inquiries, and logistics updates. ● Resolved order-related issues through accurate information and effective communication. QA Specialist Jan 2024-Jan 2025 ●. Conducted quality audits on quotations and order processing to ensure accuracy and compliance. ● Evaluated performance, provided coaching and training, and conducted live monitoring to improve quality. Back Office Specialist Jul 2023-Jan 2024 ● Prepared quotations and processed customer orders to support sales and operational activities. ● Ensured accurate pricing and timely order placement based on client requirements.
Inspiro Relia Inc. - Dumaguete, full_time
Jul 2022 to Jun 2023
● Sourced and screened candidates through social media, referrals, job portals, job fairs, and outbound calls to assess qualifications and suitability for open roles. ● Met recruitment targets by sourcing, screening, and endorsing candidates within established hiring timelines. ● Conducted candidate orientation, assessments, face-to-face interviews to evaluate qualifications and role fit. ● Endorsed qualified candidates to hiring managers and clients, ensuring a smooth recruitment process. ● Facilitated new hire orientations to support onboarding and company awareness, and assessed role fit. ● Performed floor walks across multiple accounts to identify, source, and invite potential candidates for upcoming hiring activities.