E-Commerce Virtual Assistant / Ebay Specialist
Laguna, Alaminos, Philippines
I believe efficient e-commerce operations and excellent customer service are essential to the success of any online business. With over 2 years of hands-on experience as an E-Commerce Virtual Assistant, I have supported and managed 17 e-commerce stores, primarily through eBay, while helping keep daily operations organized and running smoothly. Skills and Strengths: • E-Commerce Operations • Customer Service • Order Management • Order Fulfillment • Supplier Coordination • Shipment Tracking • Returns & Refunds • Dispute Resolution • Product Listing & Optimization • Inventory Management • Data Entry & Reporting • Administrative Support • Client & Partner Research • Google Sheets • E-Commerce Tools In my previous role, I handled customer concerns, monitored orders and shipments, coordinated with suppliers, maintained tracking records, managed product listings, and supported various day-to-day store operations. My experience working with multiple stores has strengthened my ability to prioritize tasks, stay organized, and handle issues efficiently. I’m passionate about e-commerce and continuously look for opportunities to improve my skills and learn new tools and processes. I take pride in being reliable, detail-oriented, and proactive, while adapting to each client’s workflow and business needs. My goal is to provide dependable e-commerce support that keeps your operations organized, improves the customer experience, and gives you more time to focus on growing your business. Need reliable e-commerce support? Let’s streamline your operations and take your store to the next level.
PJMG Distribution LLC, full_time
May 2024 to Aug 2026
• Handled end-to-end customer service, including customer inquiries, returns, refunds, and disputes. • Managed order fulfillment and coordinated with suppliers to ensure orders were processed accurately and on time. • Maintained and updated daily order and shipment tracking information using Google Sheets. • Monitored shipments and followed up with suppliers regarding delayed, missing, or problematic orders. • Communicated with suppliers through chat and phone to resolve order and fulfillment issues. • Maintained strong store metrics and contributed to positive customer feedback through timely and effective customer support. • Created and maintained product listings as needed. • Provided additional operational support to help maintain smooth day-to-day e-commerce activities.
Vista Land and Lifescapes, Inc., full_time
Jan 2021 to Mar 2024
• Supported sales and marketing activities while providing administrative assistance to daily business operations. • Assisted with client and partner research and maintained organized information and records. • Handled inquiries and provided timely assistance to clients and business partners. • Supported property booking-related tasks and maintained accurate information. • Performed data entry and reporting while ensuring accuracy and attention to detail. • Assisted with various administrative tasks and maintained confidentiality of business information.