IT Support Specialist (L1/L2)
Davao del Sur
IT Support Specialist with 9+ years of Level 1 and Level 2 helpdesk experience across enterprise and MSP environments, supporting 350+ end users across hardware, software, and network operations. Currently providing Level 2 support at a managed service provider (MSP), resolving tickets across multiple client accounts while maintaining SLA compliance and high customer satisfaction. Proven track record in Active Directory and Microsoft 365 administration, SQL scripting, Power BI reporting, and remote/onsite troubleshooting