Engagement Coordinator | Enterprise Programs | Webinar Management
Metro Manila
I’m an Engagement Coordinator at Headspace, specializing in enterprise client programs, wellness webinars, and virtual experiences for global organizations. I help bring employee engagement programs from initial planning to successful delivery, working across client-facing and internal teams to turn requirements into well-executed experiences. My work covers the full program lifecycle, including client communications, scheduling, presenter management, Zoom and registration setup, promotional assets, surveys, and post-event reporting. I support high-volume programs across multiple regions and time zones, often balancing competing priorities, changing requirements, and multiple stakeholders at once. I’m known for being organized, detail-oriented, responsive, and dependable. I focus on anticipating needs, identifying potential issues early, and keeping projects moving without losing sight of the experience for the client or attendee. Beyond day-to-day delivery, I look for opportunities to improve how programs are managed. I enjoy refining processes, simplifying communications, organizing information, and finding practical ways to make collaboration more efficient for both clients and internal teams. What sets me apart is the combination of client service, operational thinking, and attention to detail I bring to my work. I’m comfortable working in fast-paced, global environments where strong communication, sound judgment, and consistent follow-through are essential. I take pride in being someone clients and colleagues can rely on to bring clarity to complex projects, manage the details others may overlook, and help create thoughtful, polished experiences from start to finish.
Headspace Inc., contract
Apr 2024 to Present
▪ Use Salesforce CRM to check, update, and retrieve client, account, and engagement records, supporting accurate data for account management, campaign execution, and reporting. ▪ Coordinate enterprise webinars, campaigns, and engagement programs for global corporate clients, managing workflows from initial request through execution and post-event reporting. ▪ Conduct research on client requirements, audience needs, engagement trends, and program opportunities to inform campaign and engagement planning. ▪ Collect, organize, and analyze engagement and event data using Excel and other reporting tools to identify trends and support performance and campaign reporting. ▪ Prepare reports, summaries, and data-driven insights for internal stakeholders and client-facing teams. ▪ Collaborate with Client Success, Sales, presenters, and marketing teams across global time zones to align on campaign and engagement requirements. ▪ Coordinate promotional assets, registration data, and campaign requirements across multiple concurrent enterprise programs. ▪ Maintain detailed documentation, tracking deadlines, stakeholders, and deliverables across a large portfolio of enterprise accounts.
Acquire BPO, full_time
Jan 2023 to Apr 2024
▪ Conducted needs assessments and analyzed operational data to identify performance and process improvement opportunities. ▪ Collected, organized, and reviewed data to support program decisions, process improvements, and reporting. ▪ Researched recurring issues with client programs and support teams and communicated findings to stakeholders. ▪ Maintained accurate records and prepared program updates for cross-team stakeholders. Senior Employee Engagement Specialist · Alorica Aug 2022 – Oct 2022 Quezon City, Philippines ▪ Collected and analyzed engagement data to identify trends and retention opportunities; monitored KPIs related to churn and retention. ▪ Researched recurring operational issues with client programs and support teams, communicating recommendations to stakeholders.
Alorica, full_time
Aug 2022 to Oct 2022
Focuses on retaining existing newly hired employees by finding solutions tocommon pain points. To reduce churn and maximize revenue by retaining and maximizing existing clientele. Communicating with client programs and support staff. Collecting data about service trends. Developing strategies to retain programs and new hires. Measuring key performance metrics related to churn and retention efforts.
Alorica, full_time
Aug 2020 to Aug 2022
To enhance the competencies of individual employees by conducting training programs that will boost employees’ workplace performance in alliance with company’s core values. Responsible for performing training needs assessments, delivering curriculum, learning materials and for managing all phases of training interventions.
ENOZ English Philippines Inc., full_time
Apr 2009 to Apr 2020
Supervised daily operations in accordance with company policies, procedures, and operational standards, ensuring consistent achievement of shift objectives and service quality. Led and supported teams by training, coaching, and mentoring teachers and trainees, while conducting employee performance reviews and providing ongoing feedback to improve productivity and performance. Managed shift operations, including workstation assignments, staffing requirements, employee training, vacation and break schedules, overtime allocation, and coverage for absences. Coordinated closely with Human Resources to maintain appropriate staffing levels and ensure operational continuity. Conducted regular shift meetings, monitored team performance, and made real-time operational adjustments to meet administrative requirements and business goals. Oversaw teaching quality and monitored the progress and performance of teachers across assigned teams. Provided guidance and coaching on teaching techniques, accent, pronunciation, communication skills, and overall proficiency. Reported directly to Korean management regarding team performance, operational updates, and areas requiring improvement. Delivered English language instruction to Korean students through video conferencing, adapting lessons to different educational levels and learning modules. Monitored student and teacher progress to ensure learning objectives and quality standards were consistently met. Collaborated with Account Managers, Administrative Coordinators, Head Teachers, Group Leaders, and Human Resources to support day-to-day operations, resolve issues, and maintain effective team coordination. Led the development of marketing and promotional materials for company campaigns, exhibitions, job fairs, and promotional initiatives. Created and produced layouts and visual materials for posters, banners, flyers, and other marketing collateral to support brand visibility, recruitment, and business campaigns.
Gawon International Ph., Inc., full_time
Jan 2008 to Dec 2008
Managed and led a team of employees, ensuring alignment with company goals, operational standards, and deadlines. Communicated team objectives, policies, and standard practices while maintaining clear and effective communication between management and team members. Motivated employees, monitored performance, provided coaching and support, and addressed performance concerns as needed. Supported management with employee hiring, onboarding, and training activities, while providing regular updates on team performance, operational concerns, and staffing needs. Acted as a key liaison between management and team members to ensure company policies, expectations, and business priorities were clearly understood and implemented. Delivered online English language instruction to Korean students through structured educational modules tailored to different learning levels, helping students develop their English communication and speaking skills.
Fraser Foods Incorporated, full_time
Nov 2005 to Oct 2007
Worked directly with the Company President and served as the primary point of contact for consultation on branch marketing initiatives, market positioning, and business development strategies. Managed restaurant operations with a focus on maintaining revenue, profitability, and quality objectives. Ensured efficient day-to-day operations while maintaining high standards of production, productivity, service quality, and customer satisfaction.
MWF Military & Tactical Supply, full_time
May 1998 to Dec 2002
Managed the store’s daily operations, including the purchasing and sale of military supplies and paraphernalia. Monitored products and maintained accurate records of sales, expenses, and inventory. Identified materials required for job orders, including garments and accessories, and ensured the timely delivery of products. Managed incoming and outgoing communications with suppliers and clients via phone, fax, and email. Performed receiving and warehouse functions, monitored inventory, reconciled accounts, and prepared audit reports.
Recall 138 Telecoms, full_time
Mar 1997 to Sep 1997
Oversaw and coordinated daily team activities, setting clear expectations and ensuring team members understood their roles and responsibilities. Provided guidance, support, and coaching to help team members achieve individual and team goals. Assessed team members’ strengths and development areas to build a well-balanced and capable team. Provided training and development opportunities to strengthen technical and soft skills. Fostered a positive and collaborative team culture that encouraged knowledge sharing and continuous improvement. Served as the escalation point for complex technical issues, providing expert guidance and troubleshooting support to ensure timely resolution. Implemented and enforced quality assurance processes to maintain high standards in the delivery of telecommunications services. Acted as a liaison between the team and upper management, communicating important updates, concerns, and operational information. Addressed team conflicts and performance issues promptly and professionally, and conducted regular performance evaluations. Ensured team compliance with relevant industry regulations, company policies, and safety standards.