Ed G.

Virtual Assistant | CSR

Philippines

Overview

Hi, Im Ed your new rockstar VA, i've been in the customer service industry for 12 years now. I have leadership skills🤟🤟 analyzing and providing strategic planning on resolving customers issues. Im have a wide technical and office tools knowledge and skills. I also do graphic designs. With good communication skills.

Skills and Tools

• ChatGPT
• Microsoft Excel
• Gmail
• Google Sheets Advanced
• Grammarly
• Microsoft Teams
• Loom
• Microsoft 365
• Slack
• Microsoft Word

Work History

• Technical Support Operations Manager POC

  Results CX

  Jan 2025 to Dec 2025

  Helping to enhance and develop leadership skills. Doing strategic and effective action planning on hitting goal for daily, weekly and monthly Mentorship on developing leaders. Creating and reporting performance presented to the clients

• Account Supervisor

  Results CX

  Mar 2023 to Aug 2025

  Leaderingship role. Helping my subordinates hitting goal. Strategic planning on hiw to improve others skills. Enhance communication and technical knowledge of subordinates Creating effective action plan for the team to hit goals and targets daily, weekly and monthly Reporting and KPI analyzation

• Account Supervisor

  Everise

  Oct 2021 to Mar 2023

  Leaderingship role. Helping my subordinates hitting goal. Strategic planning on hiw to improve others skills. Enhance communication and technical knowledge of subordinates Creating effective action plan for the team to hit goals and targets daily, weekly and monthly Quality control Workforce management Reporting and KPI analyzation

• Technical Support Operations Manager POC

  Vxi global

  Jan 2020 to Jul 2021

  Helping to enhance and develop leadership skills. Doing strategic and effective action planning on hitting goal for daily, weekly and monthly Mentorship on developing leaders. Creating and reporting performance presented to the clients

• Technical Support Supervisor

  Vxi Global

  Jan 2017 to Dec 2020

  Leaderingship role. Helping my subordinates hitting goal. Strategic planning on hiw to improve others skills. Enhance communication and technical knowledge of subordinates Creating effective action plan for the team to hit goals and targets daily, weekly and monthly

• Technical Support Agent

  Vxi Global

  Jun 2015 to Jan 2017

  Accepting inbound calls. Assisting and helping customers particularly with their Internet, landline and cable tv issues. Providing excellent customer experience