E-commerce Order Fulfillment Product Research Specialist
Davao del Sur
I’m an experienced E-commerce Virtual Assistant with **7+ years of experience in dropshipping and online store operations**, specializing in order fulfillment, product research, product sourcing, and customer support. I can help businesses with: - **Order processing & fulfillment** - Product research and sourcing - Product listing and optimization - Shopify and TikTok Shop management - Facebook Marketplace operations - Amazon product research and online arbitrage - Inventory and order tracking - Customer service and dispute resolution - Shipment tracking and coordination - Supplier and 3PL coordination - Product and competitor research - Google Sheets and Excel reporting I’ve managed multiple online stores and handled the day-to-day tasks required to keep e-commerce operations organized and running smoothly. I’m detail-oriented, reliable, and comfortable working with repetitive tasks while making sure orders, products, and customer concerns are handled accurately and on time. I can also support **digital marketing and paid advertising**, including Meta Ads, when needed. My goal is to take care of the operational side of your e-commerce business so you can focus on growing your sales.
Passivelifestyle, full_time
Apr 2019 to Mar 2026
For your Shop Manager experience, you can use this: Shop Manager – Responsibilities & Achievements Responsibilities: Managed daily operations of multiple e-commerce stores, including TikTok Shop, Shopify, and Facebook Marketplace. Conducted product research and sourcing based on market demand, competition, pricing, and potential profitability. Created and optimized product listings, including titles, descriptions, images, pricing, and product details. Processed and monitored customer orders from order placement through fulfillment and delivery. Coordinated with suppliers and fulfillment partners to ensure orders were processed and shipped on time. Managed inventory, tracked shipments, and followed up on delayed or missing orders. Handled customer inquiries, returns, refunds, disputes, and order-related concerns. Monitored store performance and identified products and processes that could improve sales and customer satisfaction. Assisted with Meta/Facebook advertising and promotional content to increase product visibility and sales. Achievements: Successfully managed 4 TikTok Shops for one client, handling day-to-day store operations and order fulfillment. Managed the complete order cycle, from product sourcing and listing to fulfillment, tracking, and customer service. Helped maintain smooth store operations by promptly resolving order issues, customer concerns, and shipping problems. Identified potential winning products through product and competitor research. Supported promotional campaigns and advertising activities to increase product exposure and sales opportunities.