Senior Customer Support | Shopify Product Lead
Davao del Sur
Customer-focused Senior Customer Support Representative and Product Lead with 6 years of experience supporting e-commerce, subscription-based, and direct-to-consumer brands. Experienced in managing high-volume email, chat, and phone support while delivering exceptional customer experiences and supporting customer retention. As a Product Lead, managed Shopify product listings, including product specifications, variants, pricing, descriptions, and images, ensuring accurate and well-organized product information across the website store.
Astroclaro, full_time
Dec 2025 to Present
Managed Shopify product listings, specifications, variants, pricing, descriptions, and product images. Conducted quality assurance reviews to identify incorrect specifications and product information. Optimized product listings for accuracy and customer experience. Collaborated with sourcing and support teams to reduce customer complaints and order issues.
PrettyLitter, full_time
May 2021 to Dec 2025
Managed customer support across email and chat channels for a subscription-based e- commerce brand. Handled subscription cancellations, skips, pauses, billing updates, address changes, and retention requests through Recharge. Resolved product inquiries, shipping concerns, refunds, replacements, account issues, and escalations. Coordinates with shipping carriers and logistics partners to resolve delivery issues.
Amazon, full_time
Oct 2020 to Present
Provided phone and chat support regarding orders, shipping, product inquiries, and account concerns. Resolved escalated customer concerns while ensuring policy compliance and customer satisfaction. Processed refunds, replacements, shipment rerouting, and return requests. Investigated delivery issues and coordinated with logistics providers.