Customer Support Professional
Sarangani
I’m a dedicated Customer Service and Chat Support professional with nearly 4 years of experience assisting customers through live chat, email, and phone support. I specialize in handling customer concerns, resolving issues efficiently, processing orders and inquiries, and providing clear and empathetic communication. I’m detail-oriented, patient, adaptable, and committed to delivering excellent customer experiences. I’m also experienced in working remotely, managing multiple customer concerns, and maintaining professionalism in fast-paced environments. I’m always eager to learn new tools and processes and bring reliability, strong communication skills, and a customer-focused approach to every project I work on.
Her Choice Ph, full_time
May 2024 to Aug 2026
As a Customer Service Representative specializing in chat support, I assist customers with inquiries, concerns, and account-related issues through non-voice communication channels. I provide accurate and timely solutions while maintaining a professional, patient, and empathetic approach. My responsibilities include troubleshooting customer concerns, processing requests, documenting interactions, following company procedures, and escalating complex issues when necessary. I also manage multiple conversations efficiently while maintaining high-quality customer service and meeting performance targets.
247 Intouch, full_time
Oct 2022 to Jan 2023
As a Customer Service Representative in a blended account, I handled customer inquiries and concerns through phone, chat, and email. I assisted customers with account-related concerns, orders, billing inquiries, and service issues while providing accurate and timely resolutions. I maintained a professional and empathetic approach when handling difficult customers, documented interactions accurately, and followed company policies and procedures. I also escalated complex concerns when necessary and worked efficiently to meet customer satisfaction and performance goals.
Concentrix, full_time
Jul 2022 to Sep 2022
As a Technical Support Representative, I assisted customers with technical concerns by troubleshooting issues, providing step-by-step solutions, and guiding them through basic device, software, account, and connectivity problems. I responded to customer inquiries through chat, email, and other support channels while maintaining clear and professional communication. I also documented customer concerns, followed troubleshooting procedures, escalated complex issues when necessary, and ensured that customers received timely and effective assistance.
Epro Insights, full_time
Jan 2022 to Jun 2022
As a Data Analyst, I was responsible for managing and organizing data, performing accurate data entry, and maintaining records for billing and customer-related transactions. I reviewed and verified information, identified discrepancies, prepared reports, and ensured that data was accurate and up to date. I also handled billing-related tasks, maintained confidentiality, and supported daily operations by providing reliable and organized data to the team.