Personal Assistant | Google Workspace certified trainer
Philippines
I have a strong technical and customer support skills backed by four years of BPO experience, where I consitently assisted clients in resolving concerns efficiently and professionally. I am knowledgeable in accounting and bookeeping, with hands-on experience in manging financial records, tracking expenses, and using accounting software such as QuickBooks. As a Google Workspace Certified professional, I am proficient in using tools like Google Docs, Sheets, Drive, Gmail, and Calendar for organization and collaboration. Additionally, I have experience as a Lead Trainer and am highly computer literate, capable of mentoring team members and navigating various systems with confidence and accuracy.
Concentrix, full_time
Dec 2021 to May 2024
As a Learning Specialist, I was responsible for designing and delivering training programs for new hires and existing team members. I facilitated product knowledge, customer service, and system navigation training to ensure employees met performance standards. I monitored trainee progress, conducted assessments, and provided coaching and feedback to improve skills and confidence. I also collaborated with team leaders to identify training needs and helped develop materials to enhance learning effectiveness. Awards & Recognition: Recognized as Top Trainer / Lead Trainer for outstanding training delivery and trainee performance results Received commendation for Leadership and Mentorship Excellence
Concentrix, full_time
Dec 2021 to May 2024
As a Customer and Technical Support Specialist, I handled inbound and outbound inquiries through phone, chat, and email. I assisted customers with account concerns, billing issues, order tracking, and product-related questions while ensuring high customer satisfaction. On the technical side, I troubleshooted system errors, login issues, connectivity problems, and software-related concerns. I guided customers step-by-step in resolving technical issues and escalated complex cases when necessary. I documented interactions accurately, followed service-level agreements (SLAs), and ensured timely resolution of cases.