Trixe S.

Logistics Virtual Assistant | Dispatch, Tracking Admin Support

Metro Manila

Overview

Customer service professional with five years of experience in customer service, sales, retention, technical support, recruitment, and real estate. Skilled in administrative support, lead generation, CRM management, appointment scheduling, client communication, and data entry. Proficient in Microsoft Excel, Google Workspace, KVCORE, Follow Up Boss, Salesforce, and HubSpot. Organized, detail-oriented, and committed to delivering excellent service as a Virtual Assistant.

Skills and Tools

• Calendar Management
• Microsoft Excel
• Google Calendar
• Email Management
• Meeting Coordination
• Slack
• Task Management
• Google Drive
• Google Workspace

Work History

• Loyalty Specialist

  NQX, full_time

  Oct 2023 to Aug 2026

  Provided customer support for billing, service plans, account inquiries, and technical troubleshooting. Processed account updates, service upgrades, and new subscriptions while offering loyalty solutions to improve customer retention. Utilized Singleview, Excel, BPI, CTI Desktop, Outlook, MS Teams, IEX, and Agent Suite to manage daily operations.

• Customer Service Representative

  Concentrix, full_time

  Jul 2021 to Sep 2023

  Provided customer support via phone and email, resolving billing inquiries and troubleshooting mobile devices and hotspots. Processed account updates and contract renewals accurately and efficiently. Utilized RMS, CS Tools, Excel, Slack, iCare, and Cisco Softphone to manage daily operations