10 yrs exp as Technical Support|Customer Service|Content Moderator
Cebu
Customer-focused support professional with nearly 10 years of combined experience in content moderation, customer service, and technical support. Skilled in resolving customer concerns, troubleshooting technical issues, reviewing digital content for policy compliance, and delivering accurate, timely solutions while maintaining high quality standards. Strong communicator with excellent attention to detail, problem-solving abilities, and experience working in fast-paced, metrics-driven environments. Currently expanding knowledge of CRM platforms and e-commerce support tools, with a strong commitment to continuous learning and delivering outstanding customer experiences.
Wipro, full_time
Jul 2018 to Jun 2026
Myesponsibilities included reviewing and monitoring user-generated content to ensure it complied with company policies, community guidelines, and platform standards. I was responsible for identifying and taking appropriate action on content that violated policies, such as inappropriate, harmful, misleading, or restricted content.
Conduent, full_time
Jun 2017 to May 2018
I cater customer account inquiries, billing concerns, payment processing, plan information, device- related concerns and general troubleshooting. Aside from that i also perform upselling in a way where i recommend products and services that could add value to the customer's account. Such as plan upgrades, additional lines, device upgrades. Depending on the customer's need and usage.
Alorica, full_time
Apr 2016 to May 2017
My role is to assist customers by providing technical support by troubleshooting DirecTV services issues, satellite connection concerns, equipment functionality and account- related inquiries. I also offer Upselling by recommending suitable upgrades or additional services based on the customer's needs while ensuring it would benefit their experience.