Customer Success Virtual Support Pro | 6+ Years in Customer Service
Metro Manila, Caloocan, Philippines
Customer-focused professional with 6+ years of experience across Customer Success, Customer Support, onboarding, virtual assistance, e-commerce, EdTech, fintech, and administrative operations. Skilled in client communication, email and chat support, CRM systems, data entry, troubleshooting, order management, and follow-ups. I’m adaptable, detail-oriented, reliable, and comfortable working independently in remote environments. I’m seeking a long-term remote opportunity where I can use my experience to support clients, improve customer experiences, and contribute to business growth.
Kids Learning Ville, full_time
May 2025 to Apr 2026
Handles client and teacher inquiries, session rescheduling, administrative tracking, and upselling through Meta.
Penbrothers Inc. / tiney.co, full_time
Feb 2024 to Apr 2025
Supported customers throughout their onboarding journey, managed inboxes and documentation, answered questions, troubleshot issues, and coordinated with relevant teams.
917Ventures Inc. (Edventure & EVRO), full_time
Sep 2022 to Mar 2024
Provided customer onboarding and support, account guidance, retention and upselling, documentation, reporting, and customer engagement.
VirtualStaff 365, full_time
Jul 2021 to Aug 2022
Assisted customers with website navigation, product-related inquiries, basic troubleshooting, and escalation of technical issues.
Overheat LLC (Rossinails), full_time
Apr 2020 to Jul 2021
Provided product support, tracked orders and shipping status, handled customer complaints and escalations, and processed appropriate refunds, gift cards, and discounts.