Healthcare Chat Support Specialist / 2 years experience
Davao del Sur
I am a dedicated Healthcare Chat Support Specialist with 2 years of experience assisting patients and clients through secure, HIPAA-compliant communication channels. Skilled in handling sensitive medical inquiries, providing accurate information, and ensuring empathetic customer care. My background includes resolving complex concerns, documenting interactions with precision, and supporting healthcare teams in delivering seamless patient experiences. I bring strong communication skills, adaptability, and a commitment to maintaining confidentiality and professionalism in every interaction.
Flatworld Solutions, full_time
Apr 2024 to Jun 2026
I professionally responded to patient inquiries via chat, ensuring accurate insurance verification and appointment scheduling. I also coordinated with staff and doctors to match patients with suitable providers. More notably, I always maintained a high service quality, consistently meeting KPIs for response, time, and accuracy.