Chat Support, Customer Service
Laguna
Hello, I’m Carlo Ruperez, a customer support and operations professional with experience in handling client concerns, account management, billing support, and service-related inquiries. I have developed strong communication, problem-solving, and coordination skills through my roles in customer service, back-end billing, and chat support. I specialize in providing clear solutions, maintaining accurate records, and ensuring a positive customer experience. What sets me apart is my adaptability, attention to detail, and commitment to delivering reliable and professional support that helps clients achieve their goals.
JeetWin, contract
Mar 2026 to Jul 2026
Provided customer support by handling high-volume inquiries, resolving service issues, communicating updates, escalating complex cases, and maintaining accurate customer records.
NextVAs, full_time
Jan 2025 to Jan 2026
Provided backend billing support by maintaining accurate patient payment records, coordinating with pharmacies and internal teams, managing payment status communications, and ensuring data accuracy through regular verification and system updates.
Telus International, part_time
Jan 2024 to Feb 2024
Handled inbound driver support calls related to payments, trips, and account concerns by resolving issues, addressing fare and earnings inquiries, documenting cases, and coordinating escalations for complex concerns.