Virtual Assistant | AdministrativeSupportCustomerOperationsSpecialist
Occidental Mindoro
Results-driven Virtual Assistant with 3+ years of experience supporting administrative operations, customer service, and cross-functional coordination in BPO, government, and academic environments. Proven ability to manage high-volume tasks, streamline workflows, and maintain accurate records while improving response times and operational efficiency. Strong in remote communication, data management, and task coordination aligned with modern WFH roles.
HungerRush OrdrAI — Remote, full_time
Oct 2023 to Jul 2026
Managed 80–120+ daily customer interactions, ensuring accurate order processing and reducing input errors through AI-assisted systems Improved response efficiency by leveraging automated workflows, contributing to faster order turnaround times Resolved customer issues promptly, reducing escalation rates and improving customer satisfaction Documented and analyzed call data to support system optimization and service accuracy improvements
Occidental Mindoro State College, contract
Mar 2022 to Oct 2023
Managed inventory of 100+ laboratory assets, ensuring full availability and preventing operational disruptions Improved documentation systems, reducing record retrieval time for faculty and staff Coordinated laboratory schedules across departments, minimizing conflicts and improving efficiency Maintained compliance with safety standards, ensuring uninterrupted operations
TESDA Provincial Office, contract
Jun 2020 to Nov 2022
Processed high-volume administrative records with accuracy, supporting daily office operations Organized filing systems, improving document accessibility and reducing delays Assisted in handling public inquiries, contributing to faster response turnaround Coordinated cross-department tasks to ensure timely completion of deliverables
Sablayan Build Plus Inc. & San Lorenzo Farms, contract
Dec 2019 to May 2020
Coordinated with government agencies and internal teams, accelerating permit approvals and project timelines Managed documentation and follow-ups, reducing processing delays Centralized communication across stakeholders, improving workflow transparency Monitored project updates and ensured accurate reporting
QCredit Corp., contract
Mar 2019 to Aug 2019
Managed client accounts and collection activities, improving on-time payment rates Maintained accurate financial tracking, reducing reporting discrepancies Negotiated repayment terms, minimizing delinquency risks Submitted performance reports to support management decision-making