Customer Service VA | ESL Teacher | Reliable Support Professional
Davao del Norte
I am a dedicated and adaptable professional with experience as a Virtual Assistant, Customer Service Specialist, ESL Teacher, and Mathematics Educator. I bring strong communication skills, attention to detail, and the ability to manage tasks efficiently in fast-paced environments. With a background in both education and customer support, I am confident in handling administrative tasks, client communication, scheduling, and problem-solving with professionalism and care. I am committed to delivering high-quality work, staying organized, and helping clients achieve their goals with efficiency and reliability.
Concentrix, full_time
Nov 2024 to Nov 2025
As a Customer Service Senior Specialist, I was responsible for handling complex customer concerns and providing timely, accurate, and professional resolutions across various communication channels such as phone, email, and chat. I assisted in escalated cases that required advanced problem-solving and ensured customer satisfaction was consistently achieved.