Experienced Customer Service Representative with Sales Background
Negros Oriental
Hi, I’m a Customer Service and Sales Representative with over 12 years of experience in customer communication, appointment setting, and sales support. My strengths are clear communication, adaptability, and consistency. I’m confident in handling customer interactions, building rapport, and staying solution-focused under pressure. What sets me apart is my strong work ethic, reliability, and ability to learn quickly and deliver results.
Always Auto Glass, full_time
Apr 2025 to Apr 2026
Responsible for handling inbound and outbound calls related to windshield repair and replacement services. Duties include assisting customers with inquiries, gathering vehicle and insurance information, scheduling appointments, following up on leads, and providing clear explanations of services. Requires strong communication skills, attention to detail, and the ability to handle customer concerns professionally while ensuring a smooth booking process.
Qualfon Philippinbes, Inc., full_time
Jan 2013 to Feb 2025
Assisting customers through live chat, phone calls, and other communication channels to resolve inquiries, provide information, and handle concerns efficiently. It requires strong communication skills, active listening, problem-solving, and the ability to stay calm and professional while managing multiple customer interactions in a fast-paced environment.