Omar J.

Short-Term Rental Specialist | Guest Support |Booking Management

Cebu

Overview

With 3 years of experience in the Short-Term Rental industry, I help property owners and Airbnb hosts streamline their daily operations through exceptional guest communication, booking management, calendar coordination, and administrative support. I take pride in delivering outstanding customer service, resolving guest concerns efficiently, and ensuring smooth operations that lead to positive reviews and repeat bookings. Reliable, proactive, and detail-oriented, I am committed to helping clients save time, increase occupancy, and grow their rental business.

Skills and Tools

• Short-Term Rental Management
• VRBO Management
• Guest Communications
• Airbnb Management
• Real Estate CRM
• Property Management
• Rent Collection
• Property Maintenance Coordination
• Follow Up Boss
• Property Marketing
• Lead Generation
• Cold Calling
• CRM Management
• Airbnb
• Booking.com
• VRBO
• Client Communication
• Customer Support
• Customer Onboarding

Work History

• Guest Services Coordinator

  MyStayInn, full_time

  Jun 2024 to Oct 2026

  • Assists guests with bookings, check-ins, enquiries, and short-term rental concerns. • Provided customer support, helped resolve service issues, and followed up on guest feedback. • Managed reservation calendars and maintained accurate booking information.

• Real Estate Agent

  Midfield Enterprises, full_time

  Sep 2023 to Jan 2024

  • Contacted prospective clients through outbound calls, SMS, and email. • Supported transaction coordination, client communication, and market research.

• Client Staff

  Delonix Cebu, full_time

  Apr 2023 to Sep 2023

  • Maintained relationships with tenants and agencies and supported property-related coordination. • Confirmed property key information through the designated portal and provided outbound call and email support

• Virtual Assistant

  Smart Wood LLC, full_time

  May 2021 to Aug 2023

  • Managed and updated customer information in Zoho, maintaining accurate records. • Conducted email outreach, cold calling, and email marketing activities. • Updated lead information using LinkedIn and ZoomInfo, exported leads, and scheduled mass emails.

• Lead Generation |

  Vicolize Consultant — Remote, Australia, full_time

  Jun 2020 to Dec 2020

  • Conducted outbound calls to homeowners and supported lead generation. • Scheduled appointments and communicated with prospective leads.

• Customer Service / Technical Support / Sales Support

  Teleperformance, full_time

  Mar 2015 to Oct 2020

  Handled customer enquiries, technical and billing issues, payment disputes, email and chat support, escalation reports, and customer issue resolution.