Operations Leader | Customer Support Process Improvement
Camarines Sur
I’m an Operations Team Leader with 10+ years of experience in customer support, collections, and business operations. I’ve worked with global clients across healthcare, telecom, and service industries, delivering reliable results and improving team performance. I specialize in managing operations, supporting remote teams, handling customer concerns, and driving collections outcomes. I also have strong experience in training, coaching, and process improvement. I’m known for being dependable, detail oriented, and proactive. I adapt quickly, communicate clearly, and take ownership of my work, ensuring tasks are completed efficiently and to a high standard.
PH Business Office Inc. DBA Anchora, full_time
Oct 2021 to Mar 2026
• Managed remote operations, ensuring workflow efficiency, KPI attainment, and timely deliverables. • Analyzed performance data, produced reports, and drove process improvements to increase productivity. • Supported and coached team members while resolving escalations to maintain strong client relationships. Along side with HR related task for employee onboarding and offboarding.
PH Business Office Inc. DBA Anchora, full_time
Feb 2020 to Oct 2021
• Managed accounts receivable follow-ups, payment coordination to ensure accuracy. • Communicated with clients to resolve discrepancies and maintain account health.
Quantrics Enterprises Inc., full_time
Feb 2018 to Dec 2019
Provided advanced billing and technical support for complex customer concerns. • Assisted frontline agents with escalations and case resolution. • Delivered clear, solutions‑focused communication to maintain customer satisfaction.
VXI Global Holdings, full_time
May 2014 to Apr 2016
• Verified and processed financial transactions securely and accurately. • Supported agents and clients with transfer adjustments and issue resolution. • Ensured compliance with security and procedural standards.
IBM Global Process Services, full_time
May 2012 to Nov 2013
• Managed customer reward accounts and maintained accurate data records. • Ensured timely handling of service requests and account updates. Consistently been recognized for top performance and received excellence award.