ADMIN | CUSTOMER SUPPORT | OPERATIONS
Cavite
I help eCommerce businesses deliver exceptional customer experiences while keeping daily operations organized behind the scenes. With more than 10 years of experience supporting international clients, I combine customer support, administration, content creation, and operational support into one dependable role.
Kristin Gutierrez, part_time
Jan 2026 to Present
Create multimedia design in Canva for podcast publishing in Riverside and Youtube Edit and save videos in Vimeo Update business courses in Skool and HeyClients Update calendar in Google Calendar and AddEvents Manage client communication via email, WhatsApp, & FB
Wilder Capital LLC, part_time
Nov 2025 to Present
Enter and encode numerical data for ads, revenue, and other business-relevant info in a sheet. Update related information in funnels and business courses Categorizing transactions and journal entry in QBO
Clarke London (The Netherlands), full_time
Jul 2025 to Nov 2026
Monitored and resolved shipping issues for UK customers to ensure timely delivery and reduce customer complaints Verified supplier invoices daily to ensure accuracy and prevent order discrepancies
Threadicated LLC - Australia, full_time
Jan 2022 to May 2026
Customer Support (Email, Live Chat) Shopify (Order Process up to Returns/Refund) Admin Support (Email, Calendar, Stripe) Marketing & Campaign Support (Active Campaign) CRM & Ticket (FreshDesk, Front) Google Workspace & MS Office
Sports Fans Depot (Illinois, U.S.A.), full_time
Jul 2017 to Aug 2020
Resolve customer issues related to orders, shipping, cancellations, returns via multiple marketplaces such as Amazon Seller Central, BigCommerce, Walmart Seller Central, eBay Respond to emails via FreshDesk, Slack and Google Chat.