Dental Virtual Assistant/Receptionist
Cebu
I have over 5 years of experience in dental reception and patient coordination, including scheduling, appointment confirmations and insurance verification. I also have healthcare customer service experience, so I’m comfortable handling patient concerns and making sure they feel heard and taken care of. I am detail-oriented and familiar with the fast-paced workflow of a dental office.
Pediatric and Costmetics Dentistry, full_time
Jul 2021 to Present
I have hands-on experience verifying dental insurance eligibility and benefits before patient appointments. This includes confirming active coverage, checking frequencies and limitations, verifying deductibles and co-pays when applicable, and ensuring patients have accurate insurance information on file. While my primary responsibilities have focused on insurance verification and front-office administration, I have also worked closely with the clinical team and understand the workflow surrounding treatment planning and insurance claims. Although I have limited direct experience submitting claims or processing prior authorizations independently, I learn new systems quickly and am confident in my ability to expand my knowledge with proper training.