Customer Service Rep
Metro Manila
Detail-oriented Airline Reservations and GDS Specialist experienced in managing international bookings and ticketing through Sabre, Amadeus, and Farelogix systems. Delivered exceptional customer service with a consistent 95%+ QA performance while effectively handling urgent flight changes and multiple priorities. Committed to leveraging organizational skills and problem-solving expertise in a full-time role that presents professional challenges.
Exl PH, full_time
Sep 2023 to Jun 2026
Managed 60 calls per day in a high-volume airline account Handled rebooking, cancellations, schedule changes, and name corrections Processed ticket exchanges and reissues based on airline policies Applied NDC processes for airline servicing workflows Maintained 95%+ QA scores consistently Recognized as a Customer Satisfaction Awardee
Teleperformance, full_time
Feb 2020 to Sep 2023
Handle end-to-end airline reservations using Sabre GDS Manage bookings, changes, cancellations, and ticketing requests Support international customers across US, Canada, and Asia-Pacific regions Perform fare validation, ticket exchanges, and error resolution Execute NDC airline servicing processes Maintain strong performance in a remote, KPI-driven environment