Virtual Assistant | Customer Service • Logistics
Davao del Sur
I am a dedicated and detail-oriented professional with experience in customer service, administrative support, and logistics coordination. My background includes handling customer inquiries through phone, email and chat, managing customer records, scheduling and rescheduling deliveries, and maintaining accurate documentation using CRM systems and productivity tools. My key strengths are communication, organization, problem-solving, and multitasking. I am proficient in Microsoft Office, Google Workspace, Microsoft Outlook, and Microsoft Dynamics, allowing me to efficiently manage tasks, track information, and support daily operations. I am highly adaptable, quick to learn new systems, and capable of working independently in fast-paced environments. What sets me apart is my commitment to delivering excellent service while maintaining accuracy and professionalism. I take initiative, pay close attention to detail, and consistently strive to find effective solutions that improve both customer satisfaction and operational efficiency. My goal is to be a reliable partner who helps clients save time, stay organized, and achieve their business objectives.
Alorica, full_time
Oct 2023 to Dec 2025
As a Customer Service Representative at Alorica, I was responsible for assisting customers with their inquiries, concerns, and account-related issues through phone, email, and chat support. I provided professional and timely assistance while ensuring a positive customer experience and adherence to company policies and procedures. My responsibilities included resolving customer complaints, processing requests, updating account information, documenting interactions accurately in the CRM system, and escalating complex issues when necessary. I also maintained detailed records of customer interactions and collaborated with other departments to ensure customer concerns were resolved efficiently. Through this role, I developed strong communication, problem-solving, active listening, and multitasking skills while working in a fast-paced, performance-driven environment. I consistently focused on delivering excellent customer service, meeting performance metrics, and building positive relationships with customers.