Social Media Manager | Community Manager | Customer Experience
Laguna
I’m a results-driven Social Media Manager and Virtual Assistant with hands-on experience managing 50+ US and UK brand accounts across different industries. I help brands stay consistent, organized, and engaged online through strategic content planning, daily social media management, audience engagement, customer support, and influencer/UGC outreach. In my social media management experience, I’ve handled: • 30-day content calendars and content planning • Daily scheduling of posts, Stories, and Reels • Social Media management • Comments, DMs, customer inquiries, and concerns • Audience and community engagement • Brand voice and consistency • Influencer and UGC creator research and outreach • Creator-to-brand matching and collaboration support • Basic social media graphics and content creation I’m proficient in tools including Meta Business Suite, Metricool, Canva, CapCut, GoHighLevel, Slack, Google Workspace, Trello, Zoom, and Microsoft Office. Beyond social media, my customer service background has strengthened my communication, problem-solving, organization, and client support skills. I’m comfortable handling customer concerns professionally, managing multiple tasks, following processes, and working independently. What I bring to a team is more than just the ability to schedule posts. I understand the importance of consistency, attention to detail, timely communication, audience engagement, and making sure every task supports the bigger goals of the brand. I’m open to opportunities where I can support businesses with social media management, content planning, customer support, influencer outreach, and virtual assistance. If you're looking for someone reliable, organized, and hands-on to help manage your social media and day-to-day online tasks, I’d be happy to connect.
BRANDSEARCH, part_time
Aug 2024 to Feb 2025
Influencer Marketing Manager | BrandSearch August 2024 – February 2025 Key Responsibilities Researched and identified UGC creators and influencers aligned with brand requirements and target markets. Sourced creators through TikTok and Instagram using specific keywords and niche criteria. Conducted creator outreach through social media and email. Reviewed creator profiles, content quality, audience relevance, and brand suitability. Organized creator research and outreach progress using Google Sheets and other workflow tools. Assisted with content research and analyzed successful UGC examples for marketing campaigns. Prepared content concepts and references for TikTok and Instagram. Coordinated outreach activities and followed client guidelines for creator partnerships.
MOVE FWD, full_time
Jan 2024 to Oct 2026
Social Media Manager | Move FWD January 2024 – October 20, 2026 Key Responsibilities Managed social media accounts for approximately 30 US and UK brands across different industries. Created and managed 30-day content calendars to maintain consistent posting schedules. Scheduled daily posts, Stories, and Reels using Meta Business Suite and Metricool. Created engaging captions and basic Canva graphics aligned with each brand’s voice and marketing goals. Monitored comments, messages, customer inquiries, and audience engagement. Researched content trends, hashtags, and posting times to improve content visibility. Maintained brand consistency across social media platforms, including Facebook and Instagram. Coordinated content planning, revisions, and approvals to ensure timely publishing. Supported promotional campaigns and identified content opportunities to increase audience interaction. Key Achievements Successfully managed multiple brand accounts simultaneously while maintaining consistent daily posting schedules. Developed and organized 30-day content calendars to improve content planning and workflow efficiency. Helped maintain consistent brand messaging and a professional online presence across different industries. Improved content organization and scheduling processes to ensure posts were prepared and published on time. Built experience managing diverse brands in the US and UK markets, adapting content to each brand’s audience and goals. Strengthened skills in content strategy, community management, social media scheduling, and client coordination.
MORRIS GARRAGE, full_time
Jan 2022 to Dec 2023
customer Relations Officer | Morris Garage On-site | January 2022 – December 2023 Key Responsibilities Assisted customers with inquiries, concerns, and vehicle-related service requests. Maintained positive customer relationships and ensured a professional customer experience. Coordinated with the sales and service teams to address customer needs. Followed up with customers regarding services, appointments, and concerns. Maintained customer records and updated relevant information. Handled customer complaints professionally and helped provide timely solutions.